Resident FAQs

WMG rents properties in most areas of Orange and Seminole Counties, and a limited presence in parts of Lake and Volusia Counties.

We specialize in unfurnished, privately-owned properties. We do not manage large apartment complexes, and we do not rent out single rooms.

Our standard lease term is one year. However, if a resident is in the military, WMG will always accommodate a military transfer or change of orders which results in the need to terminate the Lease Agreement early. Proper documentation is required in accordance with Florida Statutes. Under certain circumstances, with written owner approval, WMG may agree to a lease term shorter than one year. However, WMG will not consider any Lease term shorter than seven months.

WMG cannot hold properties. Applications for rental consideration are received and processed on a first come basis. Rental Applications from other applicants are accepted until a Rental Application is approved. WMG cannot guarantee that any unit viewed will still be available by the time the Rental Application is processed. Because of the fiduciary relationship WMG has with Property Owners, if more than one Rental Application is submitted before approval can be achieved, then the first qualified applicant will be approved for placement. Remaining qualified applicants may consider other properties available from WMG's rental list.

The application fee is $80.00 per applicant. A separate rental application is required for each adult, eighteen years of age or older, intending to occupy the Premises. Application fees are non-refundable.

Processing a rental application usually takes between two and three business days. Sometimes approval of Homeowner or Condominium Associations, Property Owners, or unavoidable circumstances may cause processing to take longer. Processing of rental applications includes verification of information in multiple categories including but not limited to:

• rental history
• credit history
• eviction history
• criminal background
• employment and income history

Each application must be filled out COMPLETELY and signed by the applicant. Incomplete applications will not be processed. Applications will not be processed if the application fee is not paid.

Applicants must be 18 years of age or older.

Upon approval, it is the resident’s responsibility to provide the following - in certified funds, i.e. cashier's check or money order (no personal checks accepted) - at time of lease:

1. Rent
2. Security Deposit
3. Transaction Fee
4. Resident Benefit Package Fee
5. Animal Fee (if applicable)

The minimum security deposit required is equal to one month's rent. Under certain circumstances, additional security deposit may be required as a condition of approval, per our written resident-qualification criteria.

For most of our rental properties, the Resident is responsible for all utilities associated with the property. If any utilities are to be included in the rental price, this will usually be indicated in the advertising and is always included in the Lease Agreement.

All Wilson Management Group residents are enrolled in the Resident Benefits Package (RBP) for $50.00/month as additional rent, which includes renters insurance, credit building to help boost your credit score with timely rent payments, our best-in-class resident rewards program, $1M Identity Protection, move-in concierge service making utility connection and home service setup a breeze during your move-in, online resident portal for easy online rent payments & maintenance reporting, HVAC air filter delivery (for applicable properties), and much more! More details available upon application.
*Should Wilson Management Group stop managing the property during your tenancy, the Resident Benefit Package will be terminated.

Our applications are received and processed by a third-party company, ACUTRAQ. ACUTRAQ runs credit, criminal and eviction reports, as well as verifies employment, income and rental histories on each Rental Applicant received. Our online Rental Application can be found at the following link: /apply

A separate Rental Application is required for each adult, eighteen years of age or older, intending to occupy the Premises. A clear and readable photo identification (driver's license, military ID, State ID, passport ID) must be presented with each Rental Application. Each Rental Application must be filled out completely and signed by the applicant. Complete Rental Applications include: "Rental Application Policies and Resident Qualification Criteria," "Rental Application Disclosure and Authorization," "Rental Application," and "clear and readable photo identification."

A processing fee of $70.00 must accompany each Rental Application. The processing fee is non-refundable. No Rental Application will be processed without a processing fee. Rental Payments, deposits or other fees are not accepted without an approved Rental Application.

Rent is due on the 1st of the month. Residents are encouraged to use our Appfolio online payment system for ease and convenience. Residents can also make electronic cash payments at participating 7-Eleven, CVS, Casey's General Stores and Ace Cash Express locations. Otherwise, payments can be made via personal check, money order or cashier’s check.

Yes. There are two options for paying rent through Rentvine, which have different associated technology fees:

1. eCheck (ACH) FREE!
2. Credit Cards and Debit Cards for rent and other charges - 4.0% convenience fee (based on the charge amount)

Note: This is an optional payment method. All fees associated with use of the Rentvine resident portal for payment processing are established and received by Rentvine, not WMG. Our Dropbox at the rear of our building is always available should you prefer to pay your rent via check, money order, or cashier's check in order to avoid a convenience fee.

The owner is responsible for repairs to the structural parts of and major systems in the property. However, repairs required because of abuse, misuse, neglect, or damage caused by the Resident, occupants, pets, guests, family members, or any other persons related to or affiliated in any way with Resident, shall be the responsibility of the Resident.

Animals are permitted only on certain properties at the sole discretion and approval of the Property Owner. Only small to medium sized, non-violent, common domesticated animals will be allowed on any property that permits animals. Farm animals, snakes, other reptiles, exotic animals, and any large or aggressive animal will not be approved. Rottweilers, American Staffordshire Terriers (pit bulls), American Pit Bull Terriers, Dobermans, German Shepherds, Chows, Huskies, Alaskan Malamutes, Great Danes, St. Bernards, Mastiffs, and mixed breeds including any of the above mentioned will not be approved. If an animal is approved, a minimum $200.00 non-refundable animal fee per animal is required and additional security deposit of a minimum of $300.00 per animal is required. Also, additional non-refundable animal fees or additional security deposits may be required at the sole discretion of the Property Owner. It is the policy of WMG to waive animal restrictions in a case where an animal is necessary to accommodate a person with a disability. A clear and current photo of each animal expected to reside on the premises must be submitted with the Rental Application.

Wilson Management Group uses a third-party pet/animal policy and screening service. Applicants must go to this link: https://wilsonmanagementgroup.petscreening.com/. Additional charges may apply.

For additional information regarding the application process, please see our Rental Qualification Page.

For additional information regarding the PetScreening.com, please visit their FAQ page: https://info.petscreening.com/pet-and-animal-owners

If an emergency occurs outside of normal business hours, contact the office of WMG at 407-896-1200 and select the "emergency" option in our voicemail system. Leave a detailed message, including your name, the address where you live, the nature of the problem, and MOST IMPORTANTLY, a telephone number where you can be reached. An on-call person will be contacted immediately and a WMG representative will return your call shortly to make arrangements to have the problem resolved. Inquiries about available rental properties are not considered emergencies and those calls will be returned the next business day.

By appointment only / Mon-Fri 9:00 am to 5:00 pm EST

By appointment only / Sat. & Sun.

After Hours: 24/7 emergency line 407.896.1200

WMG is closed for major holidays